Diversity & Inclusion

Fair Representation

As a data-centric organisation, we at Koios understand and respect the immense power of data. We acknowledge that the data we collect and use in our services profoundly impacts the conclusions our algorithms make and, consequently, the decisions our clients make. With this in mind, we have made a conscious effort to ensure that the data we utilise is representative of the diverse world we live in.

Our data collection process is meticulous and inclusive, with individuals from all walks of life contributing their voices to our datasets. We understand that voice is a deeply personal and unique aspect of identity, and thus our dataset includes representation from a diverse array of ethnicities, individuals of all genders, individuals with different abilities, both native and non-native English speakers, or regional dialects.

We firmly believe that the broad range of voices we have collected not only contributes to the richness and accuracy of our predictions but also validates and respects the individuality and uniqueness of all contributors. By ensuring diverse representation in our datasets, we are one step closer to making fair and unbiased personality predictions that respect and appreciate the unique tapestry of human identities.

Bias Mitigation

At Koios, we firmly believe in the power of diversity, and our commitment to preventing bias extends beyond just data collection. We understand that, if left unchecked, biases can unintentionally make their way into our algorithms, affecting the fairness and accuracy of our predictions. To combat this, we've put in place robust bias mitigation practices.

Our algorithms are meticulously developed and validated across various groups to ensure equal performance, regardless of the individual's background. In every phase of our algorithm development, from initial design to testing, we consistently check for the potential introduction of bias, taking immediate corrective action if any bias is detected.

Moreover, we're not just focused on removing bias; we're also committed to promoting positive change. The insights we provide aren't intended to create barriers or give reasons to reject a candidate. Rather, we believe in the potential of every individual to excel in their role given the right environment, support, and encouragement. Our technology aims to provide actionable insights that help organisations unlock this potential in their teams, fostering a culture of inclusion, understanding, and mutual growth.

By ensuring the impartiality of our models and championing positive and actionable insights, we strive to create a world where hiring decisions are fair, balanced, and inclusive, valuing the uniqueness of every individual.

Democratisation of Insights

At Koios, we firmly believe in democratising access to personality insights. Traditionally, a deep understanding of personality traits and the human mind was a resource only afforded to select executive and leadership hiring. We strive to shatter this paradigm, making our services accessible to everyone, irrespective of their affluence, background, or demographics. We view personality insights as tools for self-knowledge, growth, and personal development rather than as barriers or selection tools. As such, our technology is designed to be inclusive and user-friendly, catering to a broad audience and varying levels of hiring.

Our commitment to accessibility extends beyond just our technology and interfaces. We strive to communicate complex concepts in a clear, understandable manner, ensuring that our insights can be easily grasped and leveraged by everyone. In doing so, we aim to empower individuals with the knowledge they need to understand themselves better and, in turn, maximise their potential. By democratising access to personality insights, we aim to level the playing field, enabling everyone to benefit from the power of self-understanding and personal growth.

Ethical Data Usage

At Koios, our commitment to ethics extends to every facet of our operations, but it holds particular weight in our data collection and usage practices. We understand the critical importance of collecting and using data responsibly and ethically, and we've designed our practices to honour that understanding.

We engaged an academic panel to recruit participants for our data collection, ensuring that the process was unbiased, fair, and respectful. Each of our respondents was remunerated at a rate approximately 20% higher than the minimum wage in their respective countries, demonstrating our commitment to fair compensation.

Transparency is a cornerstone of our approach. Each participant was fully informed about how we would use their data before they agreed to contribute. We take pride in the fact that every one of our respondents voluntarily chose to participate, armed with the knowledge of our intended data usage. On the note of privacy, we adhere strictly to the principle of data minimisation. We don't store any personally identifiable information about our respondents. All data we collected is anonymised and used solely for the purpose of enhancing the quality and inclusivity of our personality predictions.

We uphold these rigorous ethical standards not only because it's the right thing to do, but because we believe in building a culture of trust and respect with our respondents, users, and clients. They trust us with their data, and we honour that trust through our unwavering commitment to ethical data usage.

Koios Ethical AI Charter

Ensuring Transparency and Communicating Limits

We place a significant emphasis on transparency while acknowledging the boundaries of our AI capabilities. We believe in openly discussing the complexities of our models, sharing our techniques, and being frank about their limitations:

  • Transparent Operations: Even with complex models, we aim to provide insight into our processes, data usage, and validation methods.

  • Limitations Disclosure: We openly share potential AI risks and challenges, promoting realistic expectations and informed use of our technology.

  • User Education: Through comprehensive resources, we help users navigate AI complexities, encouraging effective and aware application of our platform.

Fairness and Non-Discrimination

We strive to create AI models that are free from bias, and that promote fair and equitable outcomes for all users, irrespective of their race, gender, age, nationality, or socioeconomic status. To achieve this, we commit to:

  • Data Representativeness: Our data collection efforts will be meticulously inclusive, ensuring fair representation of diverse voices and experiences.

  • Bias Mitigation: We will actively combat bias in our models by conducting thorough fairness evaluations and adjusting our algorithms accordingly to promote equal performance across different user groups.

User Empowerment

Our AI systems are designed to serve the needs of our users. As such, we commit to:

  • Strict Data Privacy: We staunchly protect user privacy with an unyielding policy of never selling data to third parties. Not today, not tomorrow — never.

  • Democratising AI: We will make our services accessible to everyone, offering a user-friendly experience and communicating complex information in a clear, understandable manner.

  • User-Inspired Evolution: We will continuously learn from our users, incorporating their feedback into our product development process to enhance our services.

Privacy and Data Governance

Respecting the privacy of our users and responsibly handling their data is paramount to us. Our commitments in this area include:

  • Respectful Data Collection: We will collect data for training in a way that is fair, transparent, and respectful to the rights and interests of individuals.

  • Data Minimisation and Anonymization: We will only collect data necessary for improving our services, and we will ensure all data is anonymised to protect user privacy.

  • Secure Data Management: We will maintain robust data security practices to protect user data from unauthorised access and misuse.

Sustainable and Beneficial AI

We aim to create AI systems that contribute to societal well-being, fostering a culture of inclusion, understanding, and mutual growth. Our commitments in this area include:

  • Ethical Design and Deployment: We will design and deploy our AI systems in a manner that respects human rights and promotes societal benefits.

  • Positive Impact: We will aim for our technology to contribute to personal development and growth, offering actionable insights to help individuals and organisations unlock their potential.

Privacy Policy

Last updated: 25 November 2022.

This privacy policy (the “Policy”) sets out the types of personal data we collect and use when you access and visit (the “Platform”) and how we may use that data.

This AI and behavioural psychology assessment tool, which is made available as a web application accessible via an internet browser (the “Platform”) is owned and operated by Culture Labs LTD (a company registered in England and Wales with registration number 12942450) (“us”, “our”, “we”, “Culture Labs”). We are the controller of the personal data that is collected when you access, use or visit the Platform.

We are committed to protecting and respecting your privacy and this privacy policy (the “Policy”) sets out the types of personal data we collect when you access, use or visit the Platform and how we may use that data.

1. Introduction
This Policy explains who we are, why and how we process personal data collected through your use of our Platform and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.

When you supply any personal data to us we have legal obligations towards you in the way we use that data. For ease of reading, we have divided this Policy into several sections:

  • Introduction
  • What information do we collect?
  • How is your personal data collected?
  • How and why do we use and share your personal data?
  • For how long do we keep your personal data?

It is important that you read this Policy together with any other privacy notice or fair processing notices that we may provide on the Platform at or around the time that we collect or process personal data about you (for example, fair processing notices that we may display to you at the time that you sign up to receive e-mail updates from us, or when you use one of our services for the first time) so that you are fully aware of how and why we are using that data. This Policy supplements other notices on the Platform, including our Platform Terms of Use and our Cookie Policy, and should be read alongside such terms. This Policy is not intended to override or replace these terms.

By visiting or otherwise using the Platform, you agree to its terms (including as amended from time to time) and this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using the Platform. We reserve the right to revise, update or amend this Policy at any time to reflect changes to our business, the services we offer or changes in the law. Where these changes are significant we will endeavour to let users of the Platform know, most likely by way of showing you a notification when you next log in to the Platform. However, it is your responsibility to check this Policy before each use of the Platform and to make yourself aware of any changes. For ease of reference, the top of this Policy indicates the date on which it was last updated.

Please note that the Platform is not directed at individuals under the age of 18 and we do not knowingly collect personal data about individuals under this age (a "Child"). If you believe we have collected personal data about your Child, you may contact us at data@getkoios.ai and request that we cease processing data about your Child.

2. What information do we collect?

What is personal data?
Where this Policy refers to 'personal data' it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.

By law, all organisations who process your personal data in the UK are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organisations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the 'Your Rights' section of this Policy.

What types of data we collect from you when you use the Platform
The personal data we collect from you depends on precisely what details you volunteer to us as you interact with the Platform but may include:

  • Identity Data which includes your name, date of birth, gender and job title/position.
  • Contact Data which includes your e-mail address, phone number, billing address and delivery address.
  • Device Data which includes data about the device(s) on which you visit the Platform, such as your mobile operating system, any unique ID assigned to that device, and technical information about the type of device you are using.
  • Technical Data which includes Device Data, your IP address, your login data, time zone setting, Location Data, operating system and browser type and version (i.e. that enables us to provide electronic services to you across the internet and/or Wi-Fi networks).
  • Profile Data which includes your username and password, connections with other users, preferences, feedback and survey responses.
  • Location Data which includes data about where you access the Platform from.
  • Usage Data which includes information about how you use and engage with the Platform.
  • Marketing and Communications Data which includes your preferences in receiving marketing and communications from us and our third parties.

Certain types of personal data are categorised as sensitive and need more protection. For example: information about your race or ethnic origins, political opinions, sex life or sexual orientation, religious beliefs, health information, biometric and genetic data. There are also special rules about the use of criminal information (information about criminal convictions or allegations about criminal convictions). Collectively 'special category personal data'.

We will not usually collect special category personal data and we will only process this type of personal data about you if we have a valid reason for doing so and only if the law allows us to do so. One example where we may collect special category personal data from you is if we perform any diversity monitoring about engagement with the Platform.

3. How is your personal data collected?

Direct Interactions with Us
When you use the Platform or otherwise engage with us you are likely to provide a certain amount of personal data to us. This could be in response to various questions and forms which we present to you as part of the process of setting up your account or simply when you contact us to discuss the Platform or services we offer. This can include, amongst other types of data, Identity and Contact Data as you will provide us with details about your name and contact details as part of creating your account and populating your profile information.

We may collect, store and use any personal data about you that you provide, disclose or volunteer to us and/or upload to the Platform (for example: by setting up an account / signing up to the Platform or otherwise completing a registration form; subscribing to a service, publication or newsletter; requesting promotional materials or marketing to be sent to you; taking part in an online survey; filling in a form or questionnaire that we present to you; posting or otherwise messaging on the Platform; when you report a problem with the Platform; or when you contact us by e-mail, telephone, post or via chat functions where provided on the Platform).

Use of the Platform
When you interact with the Platform or use the Platform to interact with other users, where available, we will collect both the data that you upload to it (which may be included in messages that you send, or content that you upload) as well as data about how you are interacting with the Platform and with other users.

So, for example, if you send a message to another user we will collect information about the content of that message, as well as the fact that you sent that message to another user. Please be aware that we process data about private messages that you send in the same way as messages that you may post publicly.

Equally, we will collect information about the kind of services that are or information that is most frequently of use and interest to you on the Platform. This gives us a fairly detailed picture of what features on the Platform users find most useful. This is in addition to the information which we hold that relates to actions that you make in relation to services on the Platform.

Please always remember that most things posted on the Platform are viewable by other users in your organisation. So if you are able to post anything not only will we collect information about your posts but, depending on your or your organisation’s settings, other users of the Platform in your organisation will be able to see the information that you have posted as well.

Automated Technologies or Interactions
We will also collect personal data about you and various information about the technology you use through the use of technologies such as cookies when you visit and interact with the Platform.

The following are examples of information we may collect:

  • information about your device, browser or operating system;
  • your IP address;
  • information about links that you click and pages, content or information you view on the Platform;
  • number of logins/visits over a period of time;
  • length of visits to certain pages, content or information;
  • subjects you viewed or searched for;
  • page response times;
  • other users that you have connected to;
  • other users that you have messaged;
  • records of download errors and/or broken links;
  • page interaction information (such as details of your scrolling, clicks, and mouse-overs);
  • methods used to browse away from a page;
  • the full Uniform Resource Locators (URL) clickstream to, through and from the Platform (including date and time).

We use the data described above for several different reasons. Firstly, we use it to ensure that the Platform works properly, is secure and that you are able to receive the full benefit of it. Second, we use the data to monitor traffic and user participation across the Platform which helps us to improve the Platform’s functionality and optimise the ways that it operates. We undertake both of these activities because we have a legitimate interest in doing so.

For more information on this kind of technology and details of the cookies that we use on the Platform please see our Cookie Policy.

Third Parties or Publicly Available Sources
We also partner with third parties who may collect anonymous usage or statistical data through your use of the Platform (including, for example, business partners, sub-contractors in technical and delivery of services, advertising networks, analytics providers, search information providers).

We may obtain your personal data from other users or your organisation where you are invited by them to engage with the Platform. We also collect data from publicly available sources, such as social media. We may also obtain personal data from other sources where you log into the Platform using your Facebook, LinkedIn or Google account(s). In this instance, we will obtain personal data such as your username, social media account details, location and IP address from such third parties.

Updating Your InformationIf you want to update any of the information you have previously provided to us, you can contact us at data@getkoios.ai.

4. How and why do we use and share your personal data?

Lawful Basis for Processing Your Information
We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

  • Where you have asked us to do so, or have otherwise consented to us doing so;
  • Where we need to do so in order to perform a contract we have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests;
  • Where we need to comply with a legal or regulatory obligation.

Here are some examples of how we may use the information we collect about you and the lawful basis we rely on to do so.

Many of our communications will be administrative in nature. For example, to provide you with information about the Platform or your account on the Platform.

We may however use your personal data to form a view on what we think you may want or need, or what may be of interest to you – including new functions and offerings on the Platform. This is how we decide which products, services, projects and content may be relevant for you (we call this marketing).

You will only receive marketing communications from us (such as e-mails or in Platform messaging) if you have requested information from us or you, or your organisation, have purchased content or services from us or via the Platform and you, or they, have not opted out of receiving such marketing at the time of purchase or engagement.

Opting Out of MarketingTo unsubscribe from marketing messages at any time, please click on the unsubscribe link at the bottom of any marketing messages. You may also change your communication preferences via the Platform or contact us directly if you do not wish to receive any marketing materials from us. Please note that should you ever 'opt out' of receiving marketing messages you will continue to receive administrative messages from us and we may retain your e-mail address, or other contact details, on file. We will retain your contact details in order to ensure that we continue to honour and respect that opt-out request.

Sharing Your Personal Data
Depending on how and why you provide us with your personal data we may share it in the following ways:

  • with any member of our company group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • with selected official bodies to prevent and detect fraud or credit risks such as central and local government bodies, HM Revenue & Customs, regulators and other tax authorities, law enforcement agencies, and fraud protection agencies;
  • with selected third parties whom we sub-contract to provide various services and/or aspects of the Platform's functionality, such as where we use third parties to host and/or store data for us or use other IT systems supplied by third parties (see 'Service Providers' below);
  • with members of your organisation or the third party that we contract with who are ultimately responsible for your access to the Platform and our services because of our commercial relationship with them and their status as our client;
  • with analytics and search engine providers that assist us in the improvement and optimisation of this Platform as described above;
  • with selected third parties whom we contract with to provide professional services such as our insurers, accountants, auditors and lawyers.

We may also disclose your personal data to third parties in the following events:

  • if we were to sell or buy any business or assets, in which case we might disclose your personal data to the prospective seller or buyer of such business or assets as part of that sale;
  • if we, or substantially all of our assets, are acquired by or are transferred to a third party, in which case personal data held by us about our users will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we are compelled to provide your details to a lawful authority in order to aid in the investigation of crime or disorder;
  • and/or in order to enforce or apply the Platform's Terms of Use;
  • or to protect the rights, property, or safety of our company, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Service Providers
Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this data and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject. For more information on the service providers we use you can contact us at data@getkoios.ai.

Links to Third Party Sites
Where we provide links to third party websites, plug-ins and applications that are not affiliated with the Platform such sites are out of our control and are not covered by this Policy. If you access third party sites using the links provided, the operators of these sites may collect personal data from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to those websites.

5. For how long do we keep your personal data?
We will hold your personal data on our systems only for as long as required to provide you with the services you or your organisation have requested, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Accordingly, you should expect us to keep your personal data for so long as you have a registered account on the Platform (whether that account is actively used or not and/or for as long as you are a subscriber to any of our newsletters (or other similar mailings). If you delete your account then we may need to keep some of the personal data associated with that account or services used under it, for up to six years (for the reasons described above).

In some circumstances you can ask us to delete some or all of your data earlier: see 'Your Rights' below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Platform.

6. Security
We take the protection of your information very seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, including the use of secure servers, data backup and retrieval procedures, periodic data integrity and access reviews, encryption and passwords. If you have ever chosen a password, or we have given you one, which enables you to access certain parts of this Platform, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. International Data Transfers
If you are based in Europe please note that we use service providers that may be based outside of the UK and/or the European Economic Area (the “EEA”). These service providers may work for us or for one of our suppliers and may be engaged in, among other things, the fulfilment of your request for information from the Platform, the provision of services or other support services.

We endeavour to minimise the number of international data transfers which take place without your prior knowledge and authorisation (such as where you use the Platform to interact directly with another user who is based outside of the UK or EEA, or where the transfer is one that you actively make happen). Where we do use providers based outside of Europe, we usually do so in order to ensure that the Platform can work seamlessly in multiple jurisdictions including, where relevant, where users in one jurisdiction wish to interact with others.

Where we transfer your data to a service provider that is outside of the UK or EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld.

Transfers of personal data are either made:

  • to a country recognised by the European Commission as providing an adequate level of protection;
  • or to a country which does not offer adequate protection but whose transfer has been governed by the Standard Contractual Clauses of the European Commission, by the UK's International Data Transfer Agreement, or by implementing other appropriate cross-border transfer solutions to provide adequate protection.

By submitting your personal data, you agree to this transfer, storing or processing. If you would like more information about the mechanism via which your personal data is transferred, please contact us at data@getkoios.ai.

8. Your Rights
If you are resident in the UK or the EEA then the following information about your rights is relevant to you. This part of the Policy is a mandatory statement which summarises certain laws applicable in your jurisdiction. It is not a replacement for, nor an extension of, your legal rights so should be read only as a summary of that legislation.

This section is not applicable to you if you do not reside in one of the regions described above. If you are a resident of one of the regions described above then you have the following rights in relation to your personal data held by us: Right of Access; You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a "subject access request").

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to us and telling us that you are making a subject access request. You do not have to fill in a specific form to make this request.

Your Right to Rectification and Erasure
You may, at any time, request that we correct personal data that we hold about you that you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the "right to be forgotten").

Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so if, for example, we have an ongoing legal obligation or need to continue processing that personal data.

You can exercise this right at any time by writing to us and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your Right to Restrict Processing
Where we process your personal data on the basis of a legitimate interest (see the section of this Policy which explains how and why we use your information) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data's accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

  • We will comply with your request unless:
  • we have an ongoing legal obligation or need to continue processing personal data that you ask us to stop processing;
  • we have a compelling overriding legitimate interest for such processing;
  • or we need to continue processing your personal data to establish, exercise or defend a legal claim.

You can exercise this right at any time by writing to us and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Your Right to Portability
Where you wish to transfer personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.

Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data to a third party we are happy to consider such requests.

Your Right to Stop Receiving Communications
Where we send you e-mail marketing communications (or other regulated electronic messages) you have the right to opt-out at any time. You can do this by using the 'unsubscribe' link that appears in the footer of each communication (or the equivalent mechanism in those communications).

Alternatively, if for any reason you cannot use those links, or if you would prefer to contact us directly – you can unsubscribe by writing to us at data@getkoios.ai and telling us which communications you would like us to stop sending you. Please note that where you request a change in this way it is likely to take longer for your request to take effect.

Your Right to Object to Automated Decision Making And ProfilingYou have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.

If you want more information about any automated decision making and profiling or to object to the same you can exercise this right at any time by writing to us and telling us that you are making such a request. You do not have to fill in a specific form to make this kind of request.

Exercising Your Rights
When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity. It will help us to process your request if you clearly state which rights you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you). You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Statutory Regulator
If you are unhappy with the way that we have processed your data then you have the right to lodge a complaint with your local data and privacy regulator. If you wish to do so then you can write to them using their published contact details. We would however appreciate the chance to address your concerns before you approach the supervisory authority so please contact us in the first instance.

If you are located in the UK then your local regulator is the Information Commissioner's Office. If you are resident of the European Union then details of your local regulator are published by the European Data Protection Board.

9. Contact Details
If you have any queries regarding this Policy, if you wish to exercise any of your rights set out above or if you think that the Policy has not been followed, please contact us by e-mailing at data@getkoios.ai.

Cookie Policy
Last updated: 25 November 2022.
The Culture Labs AI and behavioural psychology assessment tool (the “Platform”) uses cookies to distinguish you from other users of the Platform. This helps us to provide you with a good experience when you browse and use the Platform and allows us to improve the Platform. By continuing to browse or to use the Platform, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device's hard drive.

We use the following cookies:

  • Strictly necessary cookies.
  • These are cookies that are required for the operation of the Platform. They include, for example, cookies that enable you to log into secure areas of the Platform and use the services provided on the Platform.
  • Analytical/performance cookies.
  • They allow us to recognise and count the number of users and to see how users interact with the Platform when they are using it. This helps us to improve the way the Platform works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.
  • These are used to recognise you when you return to the Platform. This enables us to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.
  • These cookies record your visit to the Platform, the content you have viewed and the links you have followed. We will use this information to make the Platform and the information displayed on it more relevant to you. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

  • Essential Cookies
  • These cookies will be automatically deployed onto your device when you use the Platform.

COOKIE NAME: Cookie permissions cookie Logs whether use gives permission for non-essential cookies (or not)

PURPOSE OF COOKIE AND INFORMATION COLLECTED: Persistent Logged in user - functional and Keeps user logged in on the same browser


  • Non-Essential Cookies
  • These cookies will be offered to you when you use the Platform – you may accept or decline them depending on whether you are happy for them to be deployed onto your device or not.

COOKIE NAME: Google Analytics tracking user events

PURPOSE OF COOKIE AND INFORMATION COLLECTED: Persistent (once permission is given) MixPanel Tracking user events Persistent (once permission is given) Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

COOKIE DURATION: 60 days (then the user will have to log back in)

You may block cookies by activating the setting on your browser or device that allows you to refuse the setting of all or some cookies. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your device. Please note that if you use your browser or device settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Platform.

Platform Terms & Conditions of Use

Last updated: 10th October 2023



These terms and conditions of use (together with the various documents referred to in them) set out the terms of use on which you may make use of our AI and behavioural psychology assessment tool which will be made available as a web application accessible via an internet browser (the “Platform”). Use of the Platform includes accessing it, perusing it, or using any of the functionality offered via it.

Please read these terms and conditions of use carefully before you start to use the Platform as they represent a binding legal agreement and you will be bound by them. We recommend that you print a copy of these terms for future reference, a downloadable copy of these terms can be accessed here.

By using the Platform, you confirm that you accept these terms and conditions of use and that you agree to comply with them.

If you do not agree to these terms and conditions of use, you must not use the Platform.

Other Applicable Terms & Policies

The following additional terms also apply to your use of the Platform:

Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

Our Cookie Policy which sets out information about the cookies on the Platform.

Information about the owner of the Platform

The Platform is owned and operated by Culture Labs LTD (“we”, “our”, “us”, “Culture Labs”). We are registered in England and Wales under company number 12942450 and have our registered office at 167-169 Great Portland Street, London, England, W1W 5PF. You can contact us by writing to us at support@getkoios.ai.

Changes to these Terms & Conditions of Use

Please note that we reserve the right to revise, update or amend these terms at any time to reflect changes to our business, the services we offer or changes in the law. Where these changes are significant we will endeavour to make sure that our registered users are informed of such changes, most likely by way of showing you a notification when you next log in to the Platform. However, it is your responsibility to check these terms before each use of the Platform and to make yourself aware of any changes. For ease of reference, the top of these terms indicates the date on which they were last updated.

We May Suspend or Withdraw The Platform

We do not guarantee that the Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You Must Keep Your Account Details Safe

If you choose, or you are provided with, a user identification code, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code, username or password, you must promptly notify us at support@getkoios.ai.

You agree that you will be solely responsible for all activity that occurs under your account and that you are also responsible for ensuring that all persons who access the Platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


In consideration of you agreeing to abide by these terms and conditions of use, which we accept as sufficient consideration, we grant you a revocable, non-transferable, non-exclusive licence to use the Platform, subject to these terms, our Privacy Policy, our Cookie Policy and any other documents referred to hereunder. We reserve all other rights.

We may, for any reason, suspend, terminate or withdraw this licence or your access to the Platform, without notice, reason or liability to you.

Licence Restrictions

Except as expressly set out in these terms and conditions of use or as specifically permitted by any local law, you agree:

  • not to copy the Platform, or the data compilations, writings and information that are confidential and proprietary to Culture Labs or relevant third parties, except where such copying is incidental to normal use of the Platform, or where it is necessary for the purpose of back-up or operational security;
  • not to rent, lease, sub-license, loan, provide, or otherwise make available, the Platform in any form, in whole or in part to any person without our prior written consent;
  • not to translate, merge, adapt, vary or modify the whole or any part of the Platform nor permit the Platform or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform as permitted in these terms;
  • not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platform or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Platform with another software program, and provided that the information obtained by you during such activities:
  • is used only for the purpose of achieving inter-operability of the Platform with another software program;
  • is not disclosed or communicated without our prior written consent to any third party;
  • is kept secure; and o is not used to create any software that is substantially similar to the Platform;
  • not to provide or otherwise make available the Platform in whole or in part (including object and source code), in any form to any third party without our prior written consent; and
  • to comply with all technology control or export laws and regulations that may apply to the technology used or supported by the Platform.

Your Responsibilities

When using the Platform (including our online communications infrastructure, including email and any enquiry forms that we may offer users or add in the future on the Platform) you agree:

  • any information you submit is accurate and truthful and you will keep this information accurate and up to date;
  • to keep your any user identification codes, username and password secure at all times and to contact us immediately at support@getkoios.ai if you have reason to believe that they may no longer be secure;
  • that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account/computer;
  • to accept responsibility for all activities that occur under your account or password;
  • not to use any other user's identity to log on to or communicate via the Platform;
  • not to impersonate other people, particularly employees and representatives of Culture Labs or our affiliates;
  • not to transmit any material nor submit information or content that is unlawful or otherwise objectionable including, but not limited to, content that is defamatory, abusive, offensive, racist, sexist, homophobic, threatening, vulgar, obscene, hateful, content which promotes or incites violence or is otherwise inappropriate or objectionable or to post comments which will constitute a criminal offence or give rise to civil liability on the Platform;
  • to refrain from using the Platform and online communications systems for unauthorised mass-communication such as “spam” or “junk email”;
  • not to use the Platform to advertise or offer to sell any goods or services for any commercial purpose, or to promote any surveys, contests or chain letters without the express written permission of Culture Labs;
  • not to infringe our intellectual property rights, or those of any third party, in relation to your use of the Platform (to the extent that such use is not licensed by these terms and conditions of use) including, but not limited to, not posting or making available any material which is protected by copyright, trade mark or other proprietary right on the Platform without the express permission of the owner of the copyright, trade mark or any other proprietary right. You agree that you will be solely liable for any damages resulting from any infringement of the above. If you believe that any materials on the Platform infringe your copyright or trademark or other proprietary right, you may request that they be removed. This request must be emailed with your name, address and telephone number along with any supporting information. For copyright or trademark issues relating to the Platform, please email: support@getkoios.ai;
  • not to upload to the Platform files that contain viruses or files or programs that are designed or intended to disrupt, damage or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorised access to any data or other information in the possession of any third party, and you will be solely responsible for any damages from any claims that may arise because you posted files that caused damage to the operation of another person's software, hardware or telecommunications equipment;
  • not to use the Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
  • to evaluate for yourself the accuracy, completeness or usefulness of any opinion, advice, information or other content on the Platform;
  • to at all times comply with any applicable restrictions that apply to the use of the information displayed on the Platform presented by any relevant third party data provider or Culture Labs including, but not limited to, any such restrictions displayed on the Platform as may be updated from time to time by any third party data providers or Culture Labs;
  • not to (or attempt to) circumvent, disable, or otherwise interfere with any security related features of the Platform or features that enforce limitation on use of the Platform;
  • not to (or attempt to) use the Platform in any way that is designed to circumvent or breach the terms of any third party service with which the Platform may be integrated or otherwise connected (including, for the avoidance of doubt, use of the Platform to ‘scrape’ or duplicate any database or part of any database owned by a third party); and
  • to only use the Platform for lawful purposes and to not use the Platform in an unlawful manner or in any manner inconsistent with these terms and conditions of use or to act fraudulently or maliciously.

Intellectual Property

Culture Labs is the owner and/or the licensee of all intellectual property rights inherent in the Platform, and in the material published on it including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software. Unless specifically stated otherwise, nothing in these terms or on the Platform shall give effect to any transfer of such intellectual property rights from us to you.

Your sole right to use the intellectual property inherent in the Platform is a non-exclusive licence to make use of such content only as is strictly necessary to enable you to access the Platform, to peruse its contents and/or to create outputs further to the functionalities of the Platform offered and available to you.

In addition, you may print off one copy, and may download extracts, of any page(s) from the Platform for your professional use and you may draw the attention of others within your organisation to content posted on the Platform.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way outside of the functions made available to you on the Platform, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged.

If you print off, copy or download any part of the Platform in breach of these terms of use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Warranties and Disclaimers

All material contained on the Platform is indicative and for discussion purposes only. This material is subject to change without notice, is strictly confidential and is intended for your use only. Culture Labs is not acting as your agent, recruitment or employment adviser and will not be managing your account. The provision of information on the Platform should not be relied upon as an assessment of suitability of a particular individual or candidate. This information does not constitute recruitment or employment advice and Culture Labs makes no recommendation as to the suitability of any individual or candidate mentioned herein. Culture Labs does not purport to identify all the factors or risks (directly or indirectly) associated with any employment or recruitment matter, nor any individual or candidate detailed on the Platform. In this regard Culture Labs recommends that you seek appropriate independent professional advice before making any recruitment or employment decisions.

Without any reliance on Culture Labs and prior to dealing in any recruitment or employment matter, you, along with the senior management in your organisation and any independent advisors that you instruct, as appropriate, should determine the risks or merits, as well as the financial and legal characteristics and consequences of dealing with any recruitment or employment matter.

Although all information has been obtained from, and is based upon sources believed to be reliable, information may be incomplete, condensed or based, or effected by, on your input and its accuracy cannot be guaranteed. Culture Labs makes no representation or warranty, expressed or implied, as to the accuracy of the information; the reasonableness of any assumptions used in calculating any illustrative performance or behavioural information; or the accuracy (mathematical or otherwise) or validity of such information. You shall be responsible for verifying any such information, and any results obtained from such information, on which you may choose to rely. You agree that you assume sole responsibility for all results obtained and conclusions drawn from any such information.

The Platform is not intended to predict any future events, outcomes, behaviours or performance. Culture Labs shall have no liability to the user or to third parties, for the quality, accuracy, timeliness, continued availability or completeness of any data or assumptions carried out by you or otherwise contained and/or referred to on the Platform nor for any special, direct, indirect, incidental or consequential loss or damage which may be sustained because of the use of the information contained and/or referred to on the Platform or otherwise arising in connection with the information contained and/or referred to on the Platform. This exclusion of liability shall not exclude or limit any liability under any law or regulation applicable to Culture Labs that may not be excluded or restricted.

To the extent permitted by law, implied warranties or terms that cannot be contractually altered or waived, shall not apply to these terms and conditions of use in relation to software that is faulty or not as described where:

  • the defect or fault in the Platform, results from you having altered or modified the Platform; or
  • the defect or fault in the Platform, results from you having used the Platform in breach of these terms and conditions of use.

Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up to date.

The Platform is provided “as is” and “as available” and in particular, Culture Labs makes no warranty or representation that:

  • Your use of the Platform will meet your requirements;
  • The Platform will be available;
  • Your use of the Platform will be reliable, uninterrupted, timely, secure of free from error; and any defects in the operation or functionality of the Platform will be corrected.

Save for as expressly set out in these terms, no implied warranties or other terms, including any implied term relating to satisfactory quality or fitness for purpose, shall apply to the Platform or its use by you.

User-Generated Content

The Platform may include information and materials uploaded by other users of the Platform. This information and these materials have not been verified or approved by us. The views expressed by other users on the Platform do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at support@getkoios.ai.

Consequences of breaching terms

Failure to comply with these terms constitutes a breach of the terms upon which you are permitted to use the Platform, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the Platform.
  • Immediate, temporary or permanent removal of any user-generated content or
  • information uploaded by you to the Platform.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably
  • feel is necessary or as required by law.
  • Indemnity
  • You acknowledge that you are responsible for any information or material that you upload or post on the Platform and that if you breach any of these terms and conditions of use you may be personally liable to any third party that suffers harm as a result.
  • You agree to indemnify and keep indemnified us, our successors and assigns, our directors, trustees, offices, employees and agents from and against all liabilities, claims, losses, costs, damages and expenses including legal fees which are reasonably incurred by us should you breach any of these terms and conditions of use.
  • This indemnity includes your use of the information you read on the Platform, together with any introduction or collaboration that you enter into as a result of viewing the Platform.
  • Limitation of our liability
  • Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Platform or any content on it, whether express or implied.
  • We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, the Platform;
  • use of or reliance on any information or content displayed on the Platform;
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Further, you acknowledge that the author of each posting on this Platform is responsible for their comments. Insofar as the law permits, we shall not be liable for any loss, damage or distress incurred as a result of material posted on the Platform.

We are not responsible for the accuracy, veracity or reliability of any opinion, advice or statement made on the Platform and such communications shall not be considered to be reviewed, screened, monitored, edited or approved by us.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or to your downloading of any content from it, or from any website linked to it.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance or, any of our obligations under these terms of use that is caused by an Event Outside Our Control (as defined in the paragraph below).

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation: strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, failure of public or private telecommunications, compliance with any law or governmental order, rule, regulation or direction, accident, outbreak of a disease or pandemic (including but not limited to Coronavirus), breakdown of plant or machinery or ICT infrastructure, or default of suppliers or subcontractors.

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms of use our obligations under these terms of use will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.


We do not guarantee that the Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Platform. You should use your own virus protection software.

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

Linking to the Platform

You may link to our Platform home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Platform in any website that is not owned by you.

The Platform must not be framed on any other site, nor may you create a link to any part of the Platform other than the home page.

We reserve the right to withdraw linking permission without notice.

Third party website links & resources in the Platform

Where the Platform contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

We assume no responsibility for the content of websites linked to from the Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you do link from the Platform to other websites, your use thereof will also be subject to those websites’ terms and conditions.

Applicable law

Please note that these terms and conditions of use and their subject matter are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any disputes. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms and conditions of use and their subject matter (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.

Subscription Agreement

This Subscription Agreement is between Culture Labs LTD, trading as “Koios” (‘we’ or ‘our’ or ‘us’), incorporated in England and Wales under registration number 12942450 and having its registered office at 1 Bedford Row, London, England, WC1R 4BU, and your company (‘you’ or ‘your’).

This Subscription Agreement (the ‘Agreement’) incorporates our Platform Terms and Conditions of Use.

By signing this Agreement, or commencing use of our Services, you are entering into a legally binding contract with us.

1. Definitions

Access Level means the type of access rights granted to each User.

Confidential Information means information which is disclosed by you or by us, pursuant to or in connection with this Agreement, whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such.

Effective Date means September 1st 2023.

Fee means the subscription fee due to us, by you, for access to and use of the Services.

Personnel means the employees and contractors working within your business.

User means an employee or contractor, working within your business, and subscribed to access the Services.

Term means the 12 months commencing from the date of subscription.

2. Scope of Services

2.1 We will provide an artificial intelligence and behavioural psychology assessment tool, which will be made available to you as a web application, accessible via an internet browser (the ‘Services’).

2.2 User access to the Services will vary dependent on Access Level:

2.3 We grant you a non-exclusive, non-transferable, non-assignable, right to use the Services for the Term of this Agreement, for internal business purposes only.

2.4 You will provide all co-operation that is reasonably required by us to enable us to provide the Services.

3. Fees

3.1 The Fees will be calculated and invoiced monthly or annually, in accordance with the following license-based pricing model:

3.2 The Fees set out in the pricing model are stated exclusive of VAT.

3.3 The feature list is subject to change and the absence of listed features or addition of unlisted features of current unreleased products (Premium, Enterprise) will not alter the Fees associated with the level of access and is not a guarantee of future feature access.

3.4 Payment of Fees will be made in full without any withholding, deduction, or set-off.

3.5 Any Fees which remain unpaid by the due date for payment will incur interest on a daily basis at a rate of 5% per annum above the base rate of the Bank of England from time to time, or at 7% per annum for any period during which that base rate is below 0%, from the due date for payment until payment is made in full.

3.6 We have the right to suspend or terminate Services if you fail to pay the Fees when they fall due or are otherwise in breach of this Agreement.

3.7 After the Term, Koios may increase the fees listed above at its sole discretion, provided it gives 30 days notice of such an increase prior to contract renewal.

3.8 During the Term, you may upgrade your level of access however a downgrade would require contacting Koios.

4. Limitation of Liability

4.1 Our maximum liability arising out of or in any way connected to this Agreement, whether in contract, tort (including negligence), statutory or otherwise, will be expressly limited as follows:

a. In no event will we have any liability for any of the following losses or damage, whether such losses or damage were foreseen, foreseeable, known or otherwise: (i) loss of revenue; (ii) loss of actual or anticipated profits (including for loss of profits on contracts); (iii) loss of the use of money; (iv) loss of anticipated savings; (v) loss of business; (vi) loss of opportunity; (vii) loss of goodwill; (viii) loss of reputation; (ix) except to the extent otherwise expressly provided for herein, loss of, damage to or corruption of data; (x) costs of procurement of substitute products or services; (xi) wasted expenditures; (xii) any indirect or consequential loss or damage howsoever caused (including, for the avoidance of doubt, where such loss or damage is of the type specified in (i) – (xi) above).

b. We will not be liable for any losses or damage in an amount exceeding the greater of: (i) the Fees paid hereunder during the twelve (12) months preceding the date upon which the liability arose, or (ii) £10,000.

c. We will not be liable to any person not a party to this Agreement, whether statutory (including, without limitation, any acts, directives, rules or regulations relating to the protection of personally identifiable information), common law, the Contracts (Rights of Third Parties) Act 1999, or otherwise.

d. Nothing in this Agreement will exclude or limit liability for any matter that cannot be excluded or limited by law.

5. Term and Termination

5.1 This Agreement will commence on the Effective Date and will continue for a twelve (12) month period (a ‘Term’).

5.2 At the expiration of each Term, the Agreement will automatically renew for an additional Term unless you provide written notice of your intent to not renew, no less than sixty (60) days prior to the renewal date.

5.3 This Agreement may not be terminated by you within the first Term. The first Term is the first twelve (12) months of this Agreement, commencing from the Effective Date.

5.4 This Agreement may be terminated by us at any time.

5.5 Upon termination of this Agreement, all Fees due to us will be immediately paid, and your access to and use of the Services will immediately terminate.

6. Confidentiality

6.1 Each party will take appropriate action to ensure the confidentiality and security of Confidential Information.

6.2 Each party agrees that it: (i) will maintain the other’s Confidential Information in the strictest confidence; (ii) will not disclose, display, publish, transmit, or otherwise make available such Confidential Information or take the benefit thereof, in whole or in part, except in confidence to its own Personnel on a need-to-know basis; and (iii) will not copy, duplicate, replicate, transform, or reproduce each other’s Confidential Information.

6.3 Neither party will be liable to the other for damages resulting from disclosure of any Confidential Information required by law, regulation, or valid court order.

7. Assignment

7.1 Except to the extent such rights cannot be restricted by applicable law, you cannot assign, sublicense, or transfer this Agreement without our prior written consent, and any attempt by you to assign, sublicense or transfer any rights, duties, or obligations under this Agreement will be null and void.

8. Force Majeure

8.1 We will not be liable for any delay or failure in performing the Services if caused by any factor beyond our reasonable control, including force of nature, war, riot, civil action, terrorism, labour dispute, malicious acts or denial of service by a third party, or failure of telecommunication systems or utilities.

9. Waiver

9.1 Any delay or failure to exercise or enforce any right or provision in this Agreement will not constitute our waiver of such right or provision.

10. Third Party Rights

10.1 No part of this Agreement will confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 will not apply to this Agreement.

11. Conflict of Terms Severance

11.1 If there is any conflict between this Agreement and the Platform Terms of Use, this Agreement will take precedence.

11.2 If any term of this Agreement is held unenforceable or invalid, then this Agreement will be construed as if such term were not contained in this Agreement.

12. Relationship

12.1 Nothing in this Agreement will constitute or be deemed to constitute a partnership, joint venture, agency, or other fiduciary relationship between you and us, other than the contractual relationship expressly provided for in this Agreement.

13. Amendments

13.1 No amendment to this Agreement will be valid unless agreed in writing and signed by an authorised representative of each party.

13.2 Additional or conflicting terms, such as on your purchase order or acknowledgement forms, whether presented before or after this Agreement, including any integration clauses they may contain, will not form part of this Agreement.

14. Entire Agreement

14.1 This Agreement comprises the entire agreement between you and us, and supersedes any other agreement or discussion, oral or written, with respect to the subject matter of this Agreement.

15. Governing Law

15.1 This Agreement will be governed by and constructed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts.

Contact Us

You can write to us at our registered office at:

1 Bedford Row, London, WC1R 4BU

Alternatively, please email us at support@getkoios.ai.

Cookies Policy

Last updated: October 11, 2023

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Cookies Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Culture Labs Ltd, 1 Bedford Row, London, WC1R 4BU.
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to Koios Website, accessible from https://getkoios.ai
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

Targeting and Advertising Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

More Information about Cookies

You can learn more about cookies: What Are Cookies?.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

  • By email: hello@getkoios.ai

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